Refund policy

Return & Exchange Policy

Thank you for shopping with us. Please read our policy carefully regarding returns and exchanges before making a purchase.

Strict 7-Day Defect & Error Policy

We take immense pride in our quality control, but in the rare event that something goes wrong, we are here to fix it. Returns are only accepted if:

  1. Damaged Product: The item arrived physically damaged or broken.

  2. Incorrect Product: You received a completely different item, style, or color than what you ordered.

  • Timeline: Any issue must be reported to us within 7 days from the date of delivery.

  • Condition: Items must be unworn, unused, and kept in their original packaging with all tags intact to be eligible for a resolution.

Important Exclusions (What is NOT Eligible):

To maintain our strict quality and operational standards, please note the following conditions are not eligible for returns, refunds, or replacements:

  • ⚠️ Size Issues: We do not accept returns or offer refunds if you ordered the wrong size. Please refer carefully to our product dimensions and size guides before placing your order.

  • ⚠️ Exchanges / Change of Mind: We do not offer general exchanges or returns if you simply change your mind or prefer a different style after receiving your order.

How to Report a Damaged or Incorrect Item:

If you have received a damaged or incorrect product, please initiate a claim within 7 days by following these steps:

  1. Contact our support team via WhatsApp at [Your Phone Number] or email at [Your Support Email].

  2. Provide your Order ID.

  3. Mandatory: Attach a clear photo or a short unboxing video showing the damage or the incorrect product received.

  4. Once our quality check team verifies the claim, we will arrange a free reverse pickup and issue a brand-new replacement or a full refund.